Comma
Support
We are glad to help.
Contact us
Email: support@getpyckl.com
To help us reproduce the issue, please include: device model, OS version, Comma version (Settings → About), a description and the time it happened. We usually reply within 2 business days.
FAQ
I released mid-thought — do I lose it?
No. Releasing is a pause, not the end: the button turns amber meaning the segment is kept. Hold again to continue, then tap Finish for the whole round.
Where is the transcript? Can I edit it?
Finished records are in History, where you can read the full text and copy all of it or a selection. There is no in-app text editor — transcripts are drafts, so copy them out to edit.
What does the first release cost?
Free to download and use, with a first 10-minute online trial metered by recognized audio seconds. Network retries for the same audio do not use quota twice. After the trial ends, download and select an on-device model to continue. This version has no purchases or subscriptions.
Does it work without a network?
Yes. Choose on-device recognition in Settings and download a model tier that fits your device; recognition then works offline. System speech recognition is also available (iOS 26 or later).
Is my audio uploaded and stored?
Online recognition is on by default. When used, audio passes through Comma to Doubao / Volcengine to generate text. Comma does not save recognition audio as permanent files; provider retention follows its policies. Select on-device recognition under Recognition Engine in Settings so subsequent recognition runs on your device. Recordings and history stay on your device. See the privacy policy.
Recognition keeps getting a word wrong
Add the word (a name, a term, a company name) to Hotwords so recognition prefers it. You can also switch recognition mode or model tier in Settings.
App information
| App | Comma |
|---|---|
| Developer | Pengchao (beijing) Technology Co., Ltd |
| Platforms | iPhone, iPad (App Store) and Android (Google Play) |
| Support email | support@getpyckl.com |
| Privacy Policy | comma.originalfun.net/en/privacy.html |
| Terms of Service | comma.originalfun.net/en/terms.html |